Terms of trade

     




Terms and conditions for

Sinebjerg Camping

Terms and conditions
Here you will find useful information concerning the use of online booking. You can read about how we treat your personal information when using online booking, how you will recieve a receipt for your purchase and much more.

Payment
All prices in online booking are written in danish kroner with sales tax included unless stated otherwise.

Payment is made by using one of the approved credit cards in online booking, including Dankort, Visa, Mastercard/Eurocard. There are no extra charges included when using online booking.

Shipping and delivery
When you book a cabin, a caravan or a unit for a camper or tent you will see a contract with the billing information and purchase information on the screen at the end of the booking process. This contract can be printed out from the homepage. If you supply a valid e-mail address you will also receive an e-mail with this information.

Delivery of the product which you have booked online happens when you arrive on Sinebjerg Camping on the day of arrival (and ends on the departure date). Both of these dates are written in the contact mentioned above.

Cancellation and money back
You can cancel your online booking on the following terms:

Terms of cancellation

If the lodger cancel the reservation 30 days prior of arrival the total amount will be returned, except the administration fee of 500 dkr.

If the lodger cancels the reservation between 30 and 14 days prior to arrival 50% of the total amount will be returned.

If the lodger cancels the reservation within 14 days prior to arrival, there will be no refund.

 Cancellaton insurance

We rekommend that you draw up a cancellation insurance. The price is 200 dkr. and covers you till day prior of arrival. The refund is made when Sinebjerg Camping receives a medical certificate.

Privacy and handling of personal information
Sinebjerg Camping register your name, address, e-mail address and other information given when booking online. This information is kept in our customer database. The information is not given to a third party but the registration is kept within Sinebjerg Camping for 5 years.

Sinebjerg Camping uses server side cookies and a secure connection to secure the information you give when using online booking.

Payment with a creditcard happens on a secure server where the information i encrypted before being sent over the internet.

Contact information
If you for some reason do not receive your contract which confirms your purchase, and do not get any errors from the online booking system then please contact us using the information below.

Complaint concerning the booking process or the received product must happen within a reasonable time after you have seen the mistake or should have seen the mistake by looking through your contract. You can complain either by letter or by phone.

When Sinebjerg Camping receives a complaint about a product the complaint will be dealt with as soon as posible. Sinebjerg Camping will evaluate wether or not to refund the full amount or to compensate.

Sinebjerg Camping
Sinebjergvej 57 B
5600 Faaborg
Tlf.: +45 62601440
E-mail: info@sinebjergcamping.dk

VAT ID-Number: 14262946